Discover which staff members customers mention most in reviews. GMB Everywhere's keyword analysis shows employee name frequency to help you recognize exceptional service and identify training opportunities.
Staff mentions in reviews reveal your team's impact on customer experience and help you recognize top performers who drive positive feedback
When customers mention staff by name, it's usually because they provided exceptional service. Identifying frequently mentioned team members helps you recognize top performers and use their success as training examples.
Staff who are rarely or never mentioned might need additional training or support. Analyzing mention patterns helps you identify which team members could benefit from coaching to improve customer interactions.
Sharing positive reviews that mention staff by name is a powerful morale booster. It shows team members that their hard work is noticed and appreciated by customers, improving job satisfaction and retention.
Track which team members are mentioned in reviews to recognize top performers and identify training opportunities
After installing, visit maps.google.com and search for any term (like "dentist near me").
Our extension buttons will appear on the page.
Click on any business listing, then click the "Review Audit" button on the left side pane to open the review audit dashboard.
Use the search field to search for specific staff names. The keyword analysis section will also show frequently mentioned names, allowing you to identify which team members customers talk about most.
Complete suite of professional tools for Google Business Profile management
How to use:
Open any business on Google Maps - primary and secondary categories display automatically beside the profile
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Search for any term on Google Maps - click the Local Scan button to compare all GBPs
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Open any business on Google Maps - click the 'AI' button beside the GBP to use AI features
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Open any business on Google Maps - click the 'Find more' button beside categories
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Open any business on Google Maps - click the 'Basic Audit' button beside the GBP
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Open any business on Google Maps - click the 'Review Audit' button beside the GBP
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How to use:
Open any business on Google Maps - click the 'Teleport' button beside the GBP
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How to use:
Open any business on Google Maps - click the 'Post Audit' button beside the GBP
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Join thousands of agencies and businesses using GMB Everywhere daily
Simply download the extension, then visit Google Maps, Local Finder, or Google Search 3-pack. You'll find our audit button beside any business listing.
Yes, we offer a free plan with 5 views per month. You can upgrade to our paid plans for unlimited access to all features.
Negative mentions provide valuable coaching opportunities. When specific staff are mentioned in poor reviews, it helps you address service issues directly and provide targeted training to improve customer interactions.
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